Archive for category We Are The Solution

Depression is Normal, But The Stigma Shouldn’t Be

I’ve made no secret of my depression, or my ADD, or my imposter syndrome, or my fight with my inner critic and the self doubt that I face regularly. I share and am open about it for one simple reason – it’s a part of the human condition that need not be stigmatized. That we can no longer afford to stigmatize. That we all must learn to overcome, whether for our own good, or for our family, friends, or coworkers.

Depression hurts, everyone. But it is a normal part of the human condition.

While we should all learn to understand and accept it, depression shouldn’t be normalized as persistent as it is soul crushing. It causes unnecessary harm to everyone who suffers through it, and those who surround them. I know firsthand what it has done to myself, my wife, my startups, and indeed the world over the years. So much personal and social value has been lost and so many opportunities have been missed, while I have been mired in that fog of darkness. In that cold, dark, lonely, fear filled nighttime of the soul.

When we have the knowledge, the science, and now the awareness to improve the lives of so many as well as the richness of society as a whole, why don’t we do better? Why don’t we solve the mental health crisis once and for all, for everyone, individually and collectively?

The first ‘why’ is the stigma, which is why I’ve been open about it for so long. I had conversation with ADHD Coach Pete Quily at Northern Voice in 2007, and his insights and encouragement showed me the need and helped me connect it as one small but mighty aspect of  my life purpose — to heal, unify and orchestrate a #betterworld. In whatever way, small or large that I can.

While fighting my own depression and other personal demons I have… ugh, what a terrible word. Our “demons.” How we exaggerate them and eviscerate our own godliness. Language is so important but even I misuse it frequently, even when sharing deep life long learnings that are part of every one of my days.

These aren’t demons. They’re not even challenges. They are things that happened, or often things that didn’t happen. Things for which I associated negative emotion and through the experience of which I made incorrect assumptions based on that negative feeling and mindset. You see, we each get to choose what events, words, deeds and misdeeds MEAN to us. This is at the core of Buddhism – mindfulness, presence, prayer (setting intention as well as manifesting through the “power” of your God) and most especially, psychology and psychiatry in treating depression.

This is where the Serenity Prayer really hits a home run as a global, cross religious truism:

God, grant me the serenity to accept the things I cannot change, Courage to change the things I can, And wisdom to know the difference.

What a powerful sentiment. Amazing truly. In many ways, it is reminiscent of a core set of operating system instructions for our interactions with each other and ourselves. Just as with the golden rule:

Do unto other’s as you would have them do unto you.

Regardless of your beliefs or religion or culture, participants in a civil, harmonious society know these sorts of statements to be true.  Maybe we should transcend the boundaries of the concept of civil society and strive for a “harmonious society?” Might that be possible, that we could strive for something even greater than civilization? Given what we have attained so far, it might not be such a bad idea to strive for an even higher model of interaction for society.

The point here is depression is normal. We need to be able to talk about it, and empathize with those going through it. We need to improve how we facilitate people discovering their own solutions. We need improve the distribution and acceptance of all evidence based solutions that produce real results. IMHO, we need to urgently work together to get beyond this tremendously costly societal challenge whether we want to sustain civilization or transcend it in the creation of a Harmonious Society.

If the internet has been declared a fundamental human right by the UN, access to knowledge and all forms of healthcare, especially mental health care in all its approached, should also be foundational rights for all humanity. Literally, this is for the good of society. This is for your best interests as well as mine. It’s not a hand out, it’s a hand up. In today’s interconnected, interdependent society, if everyone is better off, I am better off, not lesser for it.

But perhaps I am getting ahead of myself, so let’s start simple. We all must accept and appreciate that depression is a normal part of the human condition.

If you care about someone or something, or if you want to create something – art, a startup, a movement, a family, anything really, you will face struggles. You will be challenged. You will need to overcome adversity. You will have to learn from others and figure things out on your own.

You will lose. You will make mistakes. You will have people say mean things to you. You will face acts of God. You will be in the wrong place at the wrong time. Bad people may do bad things to you. You will feel mad about it. You will feel sad about it. You will undoubtedly face a moment where it will be easier to escape or wallow in the darkness then to face it, then bouncing back – learning more and taking the next action you need to take in setting your mind, and the world right in the face of it.

The thing is, as I’ve found, you not only get to choose what it means to you, you get to choose what to do about it.

With love, knowledge, care, and the support of friends, family and society, I see a day where no one need dwell in depression excessively. Where depression is normal, but suffering alone in it is not. Indeed there are lessons that come from depression too as you may have found in some of my thoughts in this post today. So it will still arise and persist, it just needn’t persist for long. For all these reasons and so many others, this is why I have found so much personal freedom and liberation and power in “The Four Agreements“.

Be impeccable with your word
Don’t make assumptions
Don’t take things personally
Always do your best
 — Paraphrasing Don Miguel Ruiz

We’ve got a long way to go towards a fully harmonious society. Maybe 50, maybe 100 years, or maybe never. Or maybe something really bad happens and our leaders, and our society as a whole, wake up and start taking right actions and following the principles of the eightfold path and the teachings of their own gods. Maybe then, we can all be better off in a #betterworld.

But let’s start simple, let’s accept that depression is a normal part of the human condition, but stigmatizing it isn’t and should not be any longer. More so, let us all commit to do whatever we can to help more people find a path through it so they can get the most of life for themselves and for the betterment of each and every one of us.

Let's lift each other up, out of depression and into a better society.

 — Please comment and share this post if anything here strikes a chord for you. If this post is interesting to you, you might be interested in my work on The Noble Pursuit, or on what we have started to do with Rysing Tyde. —

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Winning The Future: A #Badgeless SxSW 2016 Recap

Winning the Future
While I have often gone to Austin for SxSW over the past 9 years to speak about the future with thought leaders from around the world, speaking on the future was literally my purpose this year. While I was #Badgeless again, I was also speaking at two different unofficial events, the W2O Pre-Commerce Summit and Talentnet. While I was ‘working’ constantly from when I arrived on Wednesday through Friday evening, I was still able to get a great sense of the festival itself, how it’s changed and what it’s future looks like — more on that later, or skip down if you are looking for my perspective on SxSW itself.

The Future of… 

I’m finally getting comfortable with being called a futurist instead of giggling at the titular comedy of the role. I’ve definitely put my 10,000+ hours into inventing the future over the course of my life, maybe even 100,000+ hours. Even back in High School I tried to get my manager at Wendy’s to add onion rings to the menu after I cooked some up using ingredients we had on hand.

I could have simply focused on writing and speaking about the future, but I have just as often taken a run at manifesting my visions as a serial entrepreneur and now a social entrepreneur. While I have been early to market often, every single concept has later proven itself valid – from local content networks, to conversational intelligence, to human powered search, to customer experience design, to content marketing, to information appliances, to reinventing comments and more recently to reimagining work.

At the W2O Group’s Pre Commerce Summit, I participated in a panel, literally titled “The future of…”  My role was to focus on organizations and society, which is what I’ve been researching for the last several years. While a few of my comments were apparently controversial, such as my prediction that 50MM jobs will be gone forever within 5 years due to automation, AI and robotics, many were inspiring. When asked what I suggested the audience due to prepare for the future, I took the conversation into a very human direction – to love, self love specifically. You really need to listen/watch…

Facilitated by Mike Edelhart, I was joined by Julie Borlaug of the Borlaug Institute and Kush Parikh, CEO of PayByPhone. I was really blown away by all the great work Julie is doing to end hunger around the world, and more impressed by her practical yet forward thinking approach to this important work. If we were to see more people like her working towards social good, I think most of our problems would be solved by now.

You can view video of the panel here at the 1 hr 28 minute 30 second mark. From the feedback it was one of the better panels of the day.

A full recap of the pre-commerce Summit was posted by my good friend Lionel Menchaca.

#Reorg Everything: My Talentnet Keynote

Reorg EverythingWhat is the Adaptive Economy? Why do we need to #Reorg? What should be our focus? Here’s the premise…

The pace of change isn’t just fast, it’s accelerating. So many things are changing that we can no longer look at a single facet as we did at the dawn of digital and then networked computing. It’s not just the gig economy, the collaborative economy, the on demand economy or the green economy in isolation, it’s all of that and more, requiring a more holistic approach. As Darwin taught us long ago, in this fast changing world, it’s the quickest to adapt that survives.

Fundamentally we must first accept that the market is no longer a battlefield. It’s an ecosystem. Leading and winning in an economy that is oriented around creating the greatest amount of shared value is very different from one in which you are seeking to capture the most amount of profit for the organization and its shareholders. This is why I propose we need to #Reorg everything and serve the market.

How do we do it? By adopting new mindsets, methods and measures, most especially in my view of embracing some form of self management. This requires you to focus on creating alignment across the ecosystem, developing greater agility and creating a culture of accountability. We must also become more proactive and predictive.

The enemy we face today in organization’s, besides fear of change itself, is three fold – budgets, bonuses and bozos. In the real time transparent world in which we live, we need to go beyond the sort of budgeting which requires us to accurately predict future market dynamics.Being more agile enables you to adapt to the market’s needs more easily. With a culture of accountability, you will increase trust such that you will also empower more people to make spending decisions across the organization. This has been proven out and more thoroughly developed through Morningstar and several other participants of the Beyond Budgeting Round Table.

For those with the courage to move towards more of an ecosystem based strategy and operating model, there is a massive opportunity to lead the market and seize the lion’s share of the profits to be had. The more trusted a company becomes, the lower the cost of sales, the higher the likelihood of becoming the employer of choice and the higher the switching costs for partners and customers alike.

So much more to come on this in the weeks/months ahead. I’ve been running towards this future through my software company and it’s latest product Will Someone, a community collaboration tool. I’m furthering that development while going more public with the insights I’ve developed to help build a better future for all, by design.

You can hear more about the Adaptive Economy in this audio + slide deck from my keynote presentation, #Reorg Everything. I presented this for the first time on Friday March 11, 2016 in Austin TX as the keynote for the Talentnet conference in the offices of HomeAway.

We are building on this even further now, taking the work that went into this keynote and starting to write a book on the Adaptive Economy. If you are interested in contributing, have questions or want to talk about it more, please let me know in the comments.

Unofficial SxSW: #Badgeless #FTW

Wherever you went, Obama and Trump were the topics of the day.  Which I’ve been trying to avoid recently. From talking to Lord Chadlington at the W2O Pre Commerce Summit, I discovered that most voters seem to break for the winning candidate in the final 48 hours. So I realized I want to invest my time this election cycle in getting out the vote. All of this talk between here and now is important, but to make the maximum impact, I am changing my focus and I hope you join me.

There were many conversations like this that mattered deeply. Talking with Kyle Ellicot about Wearable IoT World and their new efforts in Asia while hanging out at one of the best venues of SxSW hosted by Heather Meeker Haas and her team at Zendesk; hearing more about the plans for Techfugees from Mike Butcher; getting judged as unworthy for my super casual weekend in Austin style (t-shirt/shorts) twice; hearing more about Anne Greenberg’s ideas in VR; learning about some of the Digital Transformation work my former Deloitte Digital colleagues are doing; pitching a new idea to solve some big problems; and so many more amazing people and projects that can’t all be reflected here.

The big story out of SxSW as you have heard elsewhere is VR everywhere. From Robert Scoble announcing he’s leaving Rackspace to be an EIR at Upload VR to VR experiences seemingly in every major brand activation. One of my favorite unofficial events of this year was the New York Times VR Event programming, where I was able to pick up their Google Cardboard viewers and finally experience journalism in VR. It was truly life changing. In watching their story on the refugee crisis, and standing in the middle of a UN food drop, I felt the future. The amount of empathy you can create by immersing someone virtually into someone else’s shoes is massive.

In fact, when I returned home, I shared that refugee food drop with my Mother in law who was visiting, who was equally blown away. Trouble being, she isn[t going to put the cardboard together and get in a swivel chair to make the most of the 360 degrees, so it’s still a bit too much friction for current fidelity. When Kristie tried it out, she got nauseous…

As I explained often at SxSW, despite these current challenges, I see a huge future for Augmented Reality, beyond the entertainment and experiential potential of Virtual Reality. To get all buzzy, I believe there is a huge opportunity in crafting contextualized collaboration in Augmented Reality with cognitive assistance. Or in other words, Immersive Collaboration. What does it mean? That’s a vision of the future for another day…

SxSW: The Festival & It’s Future

Obviously, having the Obama’s speak at SxSW this year was a big win for the organizers. Even still, people were talking about whether it jumped the shark or not. I think it’s constantly changing and as long as it attracts great people, which it will continue to do for the foreseeable future, it will continue to thrive.

Just prior to SxSW 2016 I spoke about this to a report reporter for this article for AdWeek. While she reflected my quote accurately, it was missing some context. I had also told her that like any event or place or time, your experience is dependent on what you make of it, who you spend time with and what you choose to focus on. What makes it worth while for me is that hundreds of friends and other visionary leaders from around the world fly into Austin for the conference or to be there #Badgeless like me. Unfortunately, until the SxSW leadership makes the conference content more accessible, I am choosing to go #Badgeless and enjoy the city of Austin fully.

What could SxSW do to earn my conference registration fee? Maybe they’d get it with reserved session seating (IMax does it here in SF and most/all theaters in London do it). Maybe they could just sell less tickets and/or shrink the diameter of the geography upon which their venues are spread. I go for the diversity of topics being covered (and the music, the BBQ and again, the people!).

This year I noticed that many of the parties and other events were not as crowded and the lines weren’t as long. I have to attribute this to a density of brand activations, both official and unofficial. There was just so much going on at every time slot you couldn’t possibly get to all of it. I tried a couple of times and was generally unsuccessful each time I tried.

This is where Scott Beale’s early advice to me about getting the most from SxSW still rings true. “Wherever you are be there. Make the most of it. You could be anywhere else, but you are where you are until you are ready to go somewhere else.”

There was also a noticeable changing of the guard, with a whole new generation of SxSW participants on the scene and many of my peers now staying home – some with ‘real jobs’ and some with new babies. I made a few new friends, and deepened some existing relationships. More importantly, I was able to get some validation on my work and now have a few new projects and prospects moving forward.

Conclusion

It seems one of the most surprising things people found with my vision of the future is how human centric it is. Many were taken aback when the key advice I gave to the W2O Group event was to practice more self love, to not tolerate bozos and to fully embrace diversity.  As I discussed the coming destruction of millions of jobs, people were really taken aback when I suggested that the job of the future might just be that of “Citizen”.

It’s clear from the state of the Presidential race here in the U.S. that we are at a major inflection point in history, with the soul of our country and indeed of the world on the whole at stake. It’s one of the reasons I was personally getting so agitated on Facebook and becoming such an ardent supporter of Bernie Sanders, but even he doesn’t fully grasp how we can support the rise of conscious capitalism and move us to a more prosperous future for all people.

I should point out here that I don’t have all the answers either, I do know we have the means if we have the will. I do know that we can let go of what has been to embrace what can be. I am also an ardent believer in finding that whatever we dream we can achieve, so therefore asking the question is it realistic will always result in the answer yes, in time.

Many thought I was pessimistic and peddling doom and gloom when I talked about the fundamental changing nature of work and looming job destruction. But that couldn’t be further from the truth. I am at my heart and in practice an optimist. I believe our future is quite bright, but I also am able to see the curve in the road ahead and want to make sure we prepare for it. Because of the Internet it is a distinct possibility that we will solve many of our collective social challenges.  But also because of the internet, we face some stiff competition. Particularly from entrenched interests and the powerful few who manipulate the system for personal benefit unfettered by a broader concern for their fellow man.

I know deep down in my soul that change happens in an instant despite the glacial pace at which we observe it. Humans can literally do anything we want to do, so why not make the world work as it could for the benefit of all instead of just a few? I know that I am best off when others around me are better off. I know that working together we can make a #BetterWorld intentionally, by design.

The first challenge is one of belief. The second is one of communicating the vision. The third is activating enough people to support new behaviors and beliefs. This is what I have been working on for all my life, but particularly over the last 3 years, first with Alynd and more recently with Will Someone. This is why we are beginning to build out the Rysing Tyde as a community organization to lift all people to their greatest potential in this Adaptive Economy, in this world where work is based on gigs instead of traditional employment.

Winning the future isn’t going to be easy, but as a species, humanity can not only survive, it can truly thrive if we only find our way past our conditioning and socialization to see what can be instead of staying focused on what is. The road ahead is going to be bumpy for most of us, but for those with the courage to make the big shift today, there is a tremendous opportunity at hand.

Chris Heuer is a futurist, a serial entrepreneur and a community organizer. He consults with startups and large organizations that want to behave like startups on strategy, marketing and product development. If you’d like Chris to help your organization navigate its journey into the future, contact him today.

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A Week of Progress, Hope and Friendship in DC

Washington DC
What an awesome week in DC. As an IBM Futurist (influencer, amplifier, thinker, whatever), they often invite me to attend various conferences and events to learn, to ‘report’ via social media and to help stimulate conversations with the participants who are usually IBMers, customers and potential customers. This trip was part of the #NewWayToWork tour they are producing, so they pay for the travel expenses and I get to just be myself and speak my mind. They ask for some pics and tweets, which I would do anyway, and they promote my work in support of the broader social media amplification of the brand and their forward thinking positions. More on the event this week in a little bit, as I want to recap what made it so awesome for me and my projects personally.

The New Way to Work event was just one of several highlights as I made the most of the travel opportunity to talk to more people about my community collaboration software, Will Someone. I was also working to line up some strategic consulting gigs, to fuel more development of the software, to host a kickoff BrainJam for We Are the Solution and spent time catching up with old friends and making new ones.

I started the week off by diving into the great community that Nicole Patrice has formed over the years, including her colleague Ross Buntrock, who was gracious enough to let me stay on his couch for the one night not covered by IBM. They are working on something that is simply stellar, but nothing to share about it just yet. I got to catch up with Cyrus Radfar who was in town from SF, out on the road like me meeting people to help grow his company, Kapuno. Then we had this sumptuous fall meal that Nicole prepared and great conversation for hours over some great wine with a bunch of folks in town for a Nature Conservancy event, many of whom are an integral part of the Summit community.

I’ve started privately sharing information on the first major project we are working to undertake surrounding We Are The Solution, the non-profit community organization we have recently launched. I was particularly inspired and found great hope in talking to Wayne Price, the original Summit documentarian, who is just an awesome human being, who just happens to live in the East Bay, not too far from my home. Then I got into a great conversation with Margot Machol about her upcoming book where she interviewed something like 60 entrepreneurs and their mothers. Apparently, they all share what I was fortunate to have, a mother who instilled a deep belief that we could do anything. I think she’s going to be doing some cool things hopefully with Blab now that I introduced her to the concept, but still lots to discuss ahead of the book launch.

Before heading off the next morning to a meeting with my old friend, advisor and hopefully soon to be team mate, Thomas Vander Wal, Nicole, Ross and Rick were gracious enough to listen to my vision for Will Someone and the broader ecosystem we are building. Thomas and I reviewed our nextgen plans for Will Someone, caught up on life, other work and our usual reminiscing about what we tried to create in 1999 around conversational intelligence with Conversal. After our conversation, I had a chance to go have lunch with one of my fraternity brothers and finally eat at the new Exchange, our old college bar.

Rushing from there back to the hotel and being stymied by a few administrative snafus, I finally got into my room in time to interview Doug Foulds as part of my new #CXDNow series on Customer Experience Design. This is something they are paying me for, sponsoring the show, so I was a bit anxious before the show and a bit more when we kept hitting some technical challenges during the show, but as usual, it worked out great. 

With only a few moments rest, I took care of some other work and took an Uber into Georgetown for a super high quality entrepreneur networking event. Tons of smart people, quick chat with Nicole to introduce her to someone working on cool related tech, a connection for one of my Wearable World mentorees and a great conversation with several other startup founders. I was hoping to go down to Fatoush to relive the late night mumchie quashing Fatoush Gyro, but apparently, its closed now, so I just ate some Kebobs and headed home to get some work done and get some rest.

New Way to Work DC - Chris Heuer and Mark Babbit in Marketing Track

I woke up refreshed to head to the US Institute of Peace for the IBM New Way to Work Event. At the last minute the day before, they asked myself and Mark Babbit to participate in a fireside chat format event on the marketing track. Really grateful for having a chance to spend more time with him, he’s wise, smart, cool and just a great guy to hang around. Apparently we did a pretty good job, you can see a pic of us and the graphic recording that was made of our discussion below. When people were leaving, they were apparently quite impressed and amazed at how rich the workshop was. That it wasn’t just a typical sales pitch, but instead a real conversation with inspiration, solid strategy and even tactical advice. Several remarked that they were kind of bummed about how tough things had gotten but were feeling energized and inspired to go back to work and create change. #GoalAccomplished

After the event, we had a great lunch with Mark and Adriana Zegarelli where I learned how organizations thrive by going “Beyond Budgeting” from our other lunch mate Steve Player, Steve is a super smart guy who is also a fan of the work of Doug Kirkpatrick and the Self Management Institute. I then headed to a couple of meetings with my friends at the US State Department down the street to catch up and talk digital diplomacy. It turns out that the Gov2Gov event that Lovisa Williams and I hosted in 2009 with Dominick Campbell and our ‘special friends’ in the Canadian Embassy over in London inspired a thing of its own, the Digital Diplomacy Coalition. So cool. I so often think I’ve accomplished nothing in my life so far, but this week I was reminded of all the ways I really have made a contribution to the world which really has me psyched for all the great stuff to come. After catching up with Lovisa, I was able to reconnect again with Archana Poddar who also works at the State Department and get her insights on a few projects I am developing. Awesome people working to make government better.

From here I ran into the evening, first with a stop for happy hour Oysters at the Old Ebbits Grill with Mark Babbitt, then for a quick catchup at The Hamilton with my old boss from the US Mint (wrote a bit about her and my time there recently), and finally to catch up with another one of my fraternity brothers, Andrew Keenan to talk life, politics, beers and social activism. Afterwards, I stopped by my favorite DC restaurant, Zaytinya, shhh don’t tell anyone how great it is. Then off to the hotel to get all the video editing for #CXDNow now and publish the blog post.

With only a few hours sleep, I headed off to Busboys and Poets to host the first BrainJam for We Are The Solution. Almost 10 years ago, we held one of the first BrainJams in DC. We had several people cancel, but with the 5 of us who were there, including Todd Tweedy who was at the first one, it actually worked out quite well, with everyone getting something meaningful. There is amazing power in our focus question – “What are you trying to accomplish? How can I help?” It proved itself in DC, and I can’t wait to see more of them happening in DC, across the country and even around the world.

Special thanks to Todd and Audience Machine for sponsoring breakfast. Kathy Chamberlain for letting us know about all the other great things already happening in DC that is similar, including the Social Enterprise DC group. Ricardo Abella for participating and sharing his story. Special thanks to Alexandra Long, who was at the IBM event the day before and gave me inspiration to keep going, to let me know that my stories and insights were making a difference. Even greater still, for her volunteering to help create the Journey Map for We Are The Solution that we are building as one of the practical how to segments of the #CXDNow series.

Towards the end, Nicole Patrice was able to join us and serve as a living breathing human example of the sort of impact we had previously with Social Media Club by inspiring people all over the country to convene their tribes, to embrace our mantra, “If you get it, share it”. Hearing her tell everyone about her experience traveling around the country and connecting with local SMC chapters, was a big part of my realization that while what I hoped to create didn’t fully manifest, what SMC produce was not only meaningful, but a beautiful expression of my original intent.

By the time I had finished sharing a full demo of what we built with Alynd, she had already introduced to me to three of her Summit friends. From Busboys and Poets, I headed over to Teaism for lunch with my dear friend and former coworker Sacha Cohen. After getting back to the hotel, I ended up connecting with one of Nicole’s suggested contact’s, Tyler Kellogg, who traveled across country helping people in a similar spirit of what I have been striving towards, but in human to human contact at a very personal level. You can hear more of his inspiring story here from his TEDx talk in Greenville.

So then it was off to the airport and onto the plane where I wrote up the highlights of this crazy week in DC, the epicenter once again for a massive change in my life. A week where I have truly lived my true purpose for this life, a life that is much more important then my experience of it, but which is also just pretty amazing, filled with amazing friends, crazy big dreams of a better world and the sort of hope that we can be the change we want to see, and ultimately see that change manifest in the world.

The time is now. You too can make a difference. So what’s stopping you?

Over the coming weeks, perhaps you can join us as we host more BrainJams in support of We Are The Solution. Check out these dates and if you can, come help us help you to make the world the best it can be, because while WE face many challenges, we are the solution to it all. If you are interested in helping, simply comment here or head over to the web site and subscribe to our Newsletter and we will invite you into our Slack group.

  • San Francisco – October 22, 2015
  • London, UK – October 30, 2015
  • Dublin, Ireland – November 5, 2015 (during Web Summit)
  • Bilbao, Spain – November 18, 2015 (during EEC)

 

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