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	<title>Chris Heuer's Insytes &#187; Conversation</title>
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	<description>Personal and Professional Thoughts on Life and Marketing</description>
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		<title>The Broken Promises of American Airlines</title>
		<link>http://www.chrisheuer.com/2010/04/01/the-broken-promises-of-american-airlines/</link>
		<comments>http://www.chrisheuer.com/2010/04/01/the-broken-promises-of-american-airlines/#comments</comments>
		<pubDate>Thu, 01 Apr 2010 14:54:40 +0000</pubDate>
		<dc:creator>Chris Heuer</dc:creator>
				<category><![CDATA[Conversation]]></category>
		<category><![CDATA[Insytes]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Personal]]></category>
		<category><![CDATA[UnMarketing]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[americanairlines]]></category>
		<category><![CDATA[bad actors]]></category>
		<category><![CDATA[bad systems]]></category>
		<category><![CDATA[broken promises]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[decision making]]></category>
		<category><![CDATA[good people]]></category>
		<category><![CDATA[lying]]></category>
		<category><![CDATA[nettrustscore]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://www.chrisheuer.com/?p=1143</guid>
		<description><![CDATA[Wondering what airlines and mobile phone carriers have in common? They both exploit customers.  Well, to be fair, I really just think they are both in the same class of companies. Companies that often exploit you unfairly for their own benefit, extracting as much money from your wallet as possible without genuine concern for the [...]]]></description>
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		<slash:comments>20</slash:comments>
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		<title>Living in the Era of Conversation</title>
		<link>http://www.chrisheuer.com/2008/07/10/living-in-the-era-of-conversation/</link>
		<comments>http://www.chrisheuer.com/2008/07/10/living-in-the-era-of-conversation/#comments</comments>
		<pubDate>Thu, 10 Jul 2008 17:26:43 +0000</pubDate>
		<dc:creator>Chris Heuer</dc:creator>
				<category><![CDATA[Conversation]]></category>
		<category><![CDATA[Future of Media]]></category>
		<category><![CDATA[Insytes]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[SocialMedia]]></category>
		<category><![CDATA[The Noble Pursuit]]></category>

		<guid isPermaLink="false">http://www.chrisheuer.com/2008/07/10/living-in-the-era-of-conversation/</guid>
		<description><![CDATA[Over the past few months, I have had several opportunities while speaking, to experientially teach people the power of conversation to create understanding between people that goes beyond our choice of words.  In each case, someone in the audience (or in a meeting) misconstrued what I was saying because my word choice did not [...]]]></description>
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		<slash:comments>15</slash:comments>
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		<title>My Interview with Clay Shirky</title>
		<link>http://www.chrisheuer.com/2008/07/08/my-interview-with-clay-shirky/</link>
		<comments>http://www.chrisheuer.com/2008/07/08/my-interview-with-clay-shirky/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 23:32:17 +0000</pubDate>
		<dc:creator>Chris Heuer</dc:creator>
				<category><![CDATA[Conversation]]></category>
		<category><![CDATA[SocialMedia]]></category>
		<category><![CDATA[The Conversation Group]]></category>
		<category><![CDATA[Web2.0]]></category>
		<category><![CDATA[chris heuer]]></category>
		<category><![CDATA[clay shirky]]></category>
		<category><![CDATA[here comes everybody]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[web 2.0 expo]]></category>

		<guid isPermaLink="false">http://www.chrisheuer.com/?p=758</guid>
		<description><![CDATA[

During Web 2.0 Expo I was fortunate to snag a few minutes with Clay Shirky, the author of &#8220;Here Comes Everybody&#8221; at the Blogtropl.us Blogger Lounge hosted by The Conversation Group.  One of  the main issues I wanted to discuss with him was in this world where everyone participates, how do we get [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>It&#8217;s About Conversation, Not Marketing</title>
		<link>http://www.chrisheuer.com/2008/06/28/its-about-conversation-not-marketing/</link>
		<comments>http://www.chrisheuer.com/2008/06/28/its-about-conversation-not-marketing/#comments</comments>
		<pubDate>Sat, 28 Jun 2008 16:22:53 +0000</pubDate>
		<dc:creator>Chris Heuer</dc:creator>
				<category><![CDATA[Conversation]]></category>
		<category><![CDATA[Future of Media]]></category>
		<category><![CDATA[Insytes]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Social Media Club]]></category>
		<category><![CDATA[SocialMedia]]></category>
		<category><![CDATA[The Conversation Group]]></category>
		<category><![CDATA[UnMarketing]]></category>
		<category><![CDATA[Web2.0]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[conversational marketing]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.chrisheuer.com/2008/06/28/its-about-conversation-not-marketing/</guid>
		<description><![CDATA[After reading The problem with &#8216;conversational marketing&#8217; I was inspired to express my views on the importance of conversation and the evolution of marketing.
Let&#8217;s be clear, the real problem with conversational marketing (other than the God awful term itself) is the &#8216;marketing&#8217;, not the conversation. The human problem with many traditional marketing practices is that [...]]]></description>
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		<slash:comments>12</slash:comments>
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