Archive for category Conversation
In this episode of CXDNow, host Chris Heuer interviews Dave Gray, founder of world renowned visual communications firm XPlane and author of Gamestorming, The Connected Company and many other great works. Disclosure, Dave is a friend, a mentor and an advisor to my company, Will Someone.
Over the course of 20 minutes we go back to the early 90’s to learn how Dave’s experience doing graphics to support stories in the newspaper became a business, became the signature style for Business 2.0 magazine and ultimately lead to a completely different way of making strategy real. In many ways, the very same evolution that lead to the rise of Customer Experience Design, with Dave at the proverbial ‘tip of the spear’. It’s a fascinating story, and one that is both inspirational and informative. Listen in and find out why XPlane is one of the most sought after firms in the world.
If you would like to be a part of the taping of the show live and join in our post interview conversation, you can join us next Wednesday November 11, 2015 at noon PST as we discuss the future of CX Design, what is needed and where we are headed with several leading practitioners.
Need help creating design moving customer experiences? IBM Journey Designer enables you and your team to collaboratively visualize journeys, set shared marketing goals, and create and refine tailored experiences for dozens of priority segments. Learn more on this blog post or try it at no cost at ibm.com/journey-designer.
What an awesome week in DC. As an IBM Futurist (influencer, amplifier, thinker, whatever), they often invite me to attend various conferences and events to learn, to ‘report’ via social media and to help stimulate conversations with the participants who are usually IBMers, customers and potential customers. This trip was part of the #NewWayToWork tour they are producing, so they pay for the travel expenses and I get to just be myself and speak my mind. They ask for some pics and tweets, which I would do anyway, and they promote my work in support of the broader social media amplification of the brand and their forward thinking positions. More on the event this week in a little bit, as I want to recap what made it so awesome for me and my projects personally.
The New Way to Work event was just one of several highlights as I made the most of the travel opportunity to talk to more people about my community collaboration software, Will Someone. I was also working to line up some strategic consulting gigs, to fuel more development of the software, to host a kickoff BrainJam for We Are the Solution and spent time catching up with old friends and making new ones.
I started the week off by diving into the great community that Nicole Patrice has formed over the years, including her colleague Ross Buntrock, who was gracious enough to let me stay on his couch for the one night not covered by IBM. They are working on something that is simply stellar, but nothing to share about it just yet. I got to catch up with Cyrus Radfar who was in town from SF, out on the road like me meeting people to help grow his company, Kapuno. Then we had this sumptuous fall meal that Nicole prepared and great conversation for hours over some great wine with a bunch of folks in town for a Nature Conservancy event, many of whom are an integral part of the Summit community.
I’ve started privately sharing information on the first major project we are working to undertake surrounding We Are The Solution, the non-profit community organization we have recently launched. I was particularly inspired and found great hope in talking to Wayne Price, the original Summit documentarian, who is just an awesome human being, who just happens to live in the East Bay, not too far from my home. Then I got into a great conversation with Margot Machol about her upcoming book where she interviewed something like 60 entrepreneurs and their mothers. Apparently, they all share what I was fortunate to have, a mother who instilled a deep belief that we could do anything. I think she’s going to be doing some cool things hopefully with Blab now that I introduced her to the concept, but still lots to discuss ahead of the book launch.
Before heading off the next morning to a meeting with my old friend, advisor and hopefully soon to be team mate, Thomas Vander Wal, Nicole, Ross and Rick were gracious enough to listen to my vision for Will Someone and the broader ecosystem we are building. Thomas and I reviewed our nextgen plans for Will Someone, caught up on life, other work and our usual reminiscing about what we tried to create in 1999 around conversational intelligence with Conversal. After our conversation, I had a chance to go have lunch with one of my fraternity brothers and finally eat at the new Exchange, our old college bar.
Rushing from there back to the hotel and being stymied by a few administrative snafus, I finally got into my room in time to interview Doug Foulds as part of my new #CXDNow series on Customer Experience Design. This is something they are paying me for, sponsoring the show, so I was a bit anxious before the show and a bit more when we kept hitting some technical challenges during the show, but as usual, it worked out great.
With only a few moments rest, I took care of some other work and took an Uber into Georgetown for a super high quality entrepreneur networking event. Tons of smart people, quick chat with Nicole to introduce her to someone working on cool related tech, a connection for one of my Wearable World mentorees and a great conversation with several other startup founders. I was hoping to go down to Fatoush to relive the late night mumchie quashing Fatoush Gyro, but apparently, its closed now, so I just ate some Kebobs and headed home to get some work done and get some rest.
I woke up refreshed to head to the US Institute of Peace for the IBM New Way to Work Event. At the last minute the day before, they asked myself and Mark Babbit to participate in a fireside chat format event on the marketing track. Really grateful for having a chance to spend more time with him, he’s wise, smart, cool and just a great guy to hang around. Apparently we did a pretty good job, you can see a pic of us and the graphic recording that was made of our discussion below. When people were leaving, they were apparently quite impressed and amazed at how rich the workshop was. That it wasn’t just a typical sales pitch, but instead a real conversation with inspiration, solid strategy and even tactical advice. Several remarked that they were kind of bummed about how tough things had gotten but were feeling energized and inspired to go back to work and create change. #GoalAccomplished
After the event, we had a great lunch with Mark and Adriana Zegarelli where I learned how organizations thrive by going “Beyond Budgeting” from our other lunch mate Steve Player, Steve is a super smart guy who is also a fan of the work of Doug Kirkpatrick and the Self Management Institute. I then headed to a couple of meetings with my friends at the US State Department down the street to catch up and talk digital diplomacy. It turns out that the Gov2Gov event that Lovisa Williams and I hosted in 2009 with Dominick Campbell and our ‘special friends’ in the Canadian Embassy over in London inspired a thing of its own, the Digital Diplomacy Coalition. So cool. I so often think I’ve accomplished nothing in my life so far, but this week I was reminded of all the ways I really have made a contribution to the world which really has me psyched for all the great stuff to come. After catching up with Lovisa, I was able to reconnect again with Archana Poddar who also works at the State Department and get her insights on a few projects I am developing. Awesome people working to make government better.
From here I ran into the evening, first with a stop for happy hour Oysters at the Old Ebbits Grill with Mark Babbitt, then for a quick catchup at The Hamilton with my old boss from the US Mint (wrote a bit about her and my time there recently), and finally to catch up with another one of my fraternity brothers, Andrew Keenan to talk life, politics, beers and social activism. Afterwards, I stopped by my favorite DC restaurant, Zaytinya, shhh don’t tell anyone how great it is. Then off to the hotel to get all the video editing for #CXDNow now and publish the blog post.
With only a few hours sleep, I headed off to Busboys and Poets to host the first BrainJam for We Are The Solution. Almost 10 years ago, we held one of the first BrainJams in DC. We had several people cancel, but with the 5 of us who were there, including Todd Tweedy who was at the first one, it actually worked out quite well, with everyone getting something meaningful. There is amazing power in our focus question – “What are you trying to accomplish? How can I help?” It proved itself in DC, and I can’t wait to see more of them happening in DC, across the country and even around the world.
Special thanks to Todd and Audience Machine for sponsoring breakfast. Kathy Chamberlain for letting us know about all the other great things already happening in DC that is similar, including the Social Enterprise DC group. Ricardo Abella for participating and sharing his story. Special thanks to Alexandra Long, who was at the IBM event the day before and gave me inspiration to keep going, to let me know that my stories and insights were making a difference. Even greater still, for her volunteering to help create the Journey Map for We Are The Solution that we are building as one of the practical how to segments of the #CXDNow series.
Towards the end, Nicole Patrice was able to join us and serve as a living breathing human example of the sort of impact we had previously with Social Media Club by inspiring people all over the country to convene their tribes, to embrace our mantra, “If you get it, share it”. Hearing her tell everyone about her experience traveling around the country and connecting with local SMC chapters, was a big part of my realization that while what I hoped to create didn’t fully manifest, what SMC produce was not only meaningful, but a beautiful expression of my original intent.
By the time I had finished sharing a full demo of what we built with Alynd, she had already introduced to me to three of her Summit friends. From Busboys and Poets, I headed over to Teaism for lunch with my dear friend and former coworker Sacha Cohen. After getting back to the hotel, I ended up connecting with one of Nicole’s suggested contact’s, Tyler Kellogg, who traveled across country helping people in a similar spirit of what I have been striving towards, but in human to human contact at a very personal level. You can hear more of his inspiring story here from his TEDx talk in Greenville.
So then it was off to the airport and onto the plane where I wrote up the highlights of this crazy week in DC, the epicenter once again for a massive change in my life. A week where I have truly lived my true purpose for this life, a life that is much more important then my experience of it, but which is also just pretty amazing, filled with amazing friends, crazy big dreams of a better world and the sort of hope that we can be the change we want to see, and ultimately see that change manifest in the world.
The time is now. You too can make a difference. So what’s stopping you?
Over the coming weeks, perhaps you can join us as we host more BrainJams in support of We Are The Solution. Check out these dates and if you can, come help us help you to make the world the best it can be, because while WE face many challenges, we are the solution to it all. If you are interested in helping, simply comment here or head over to the web site and subscribe to our Newsletter and we will invite you into our Slack group.
- San Francisco – October 22, 2015
- London, UK – October 30, 2015
- Dublin, Ireland – November 5, 2015 (during Web Summit)
- Bilbao, Spain – November 18, 2015 (during EEC)
Note: This post outlines our plan for a video project / documentary we are producing while in Austin next week.
Many of you, like myself, have spent the past several years, or decades perhaps, focused on inventing and building our future. Through our own personal experiences, challenges and insights we’ve made decisions about where we wanted to invest our time and energy and what outcomes we wanted to produce. For some, it has been a movement. For others, a family. For others, building a business to solve both small and large problems. For others, its been about manifesting a vision of something never before imagined possible. And for others still, it’s simply been about getting by in an increasingly fast paced, overly complicated and increasingly connected world.
While we are on one hand still fighting poverty, injustice and inequality, we are truly standing at the dawn of an even more incredible future then we might have even imagined just a few years ago. In fact, my Alynd Co-Founder Rawn Shah made the point during our Work Hackers Salon the other night that the Renaissance could be considered a failure due to the limited participation it produced in the upside of the prosperity and knowledge it generated. His point was, can you imagine what we are capable of within our connected society today, where we have access to each other and so many enabling technologies? Indeed, a new age of enlightenment is already underway, but the era ahead of us can be even more spectacular then we can even imagine.
This is why I want to bring people together in painting a picture of what we want our tomorrow to look like and sharing our blueprints for how to build it. The real challenge is, how do we look past how things are and begin to make them how they should be? Can we transform large slow moving conservative organizations or are they beyond hope? With a sense of unease coming from a perception that both corporations and governments are failing humanity, and a market that is seemingly unfair and out of balance, how can we break free from what we have always known to create a better tomorrow? What are the most important things for us to understand? Where should we invest our most precious and limited resource, our time?
So next week in Austin, we will connect and have conversations with the many great people who are leading us towards this future. We will seek to discover more about their own noble pursuits and see if we can determine how we can each find the courage that it takes to lead others into this future with us. While George Bernard Shaw famously said “all progress depends on the unreasonable man”, Building Our Future is not a solitary act, but the collective actions of millions spread around the globe. In the connected society of today, perhaps he would have said “all progress depends on the connected man’s ability to gather others for collective action.”
This is post is an introduction into the idea behind “Building Our Future”, to bring together leading futurists, entrepreneurs, executives, influencers and those who are on the front lines, leading us into a better tomorrow within our deeply connected society. There are of course, many worthy areas for discussion, but we’ve identified a few key topics that we believe to be the macro-trends around which our collective future is being built.
- The Future of Media and Brands (request VIP Access to this Round Table here)
- The Future of Work and Careers (request VIP Access to this Round Table here)
- The Future Economy
- The Open Web That Connects Us
So next week in Austin, from Friday March 7 through Monday March 10, 2014, we are gathering the leaders and the tribes who are already in town for that big interactive conference. We will be hosting round tables on each of these topics (links to come shortly) and interviewing leaders with visions of the future and stories of transformations to share. You can request an interview time slot using this form – be sure to explain what topic you want to address and a little more on your story. For the round tables, we will be using the same format we did for the Social Media Clubhouse in Austin in 2010 – in short, a handful of featured speakers/guests and other subject matter experts in the audience to lob in questions and participate on a more limited basis.
We are still seeking sponsors/investors in this project. Our goal is to collect as much footage as possible while in Austin from conversations with the people who are building our future, so that we might be able to create a long form video/documentary that we can release in a few months. We have different sponsorship levels available from $2,500 to $25,000. Only $10,000 gets you a co-producer credit, a small one hour meet up on Saturday or Sunday and a room at the Echo Studio, which is being held at a beautiful bed and breakfast just off of South Congress about a mile from the convention center.
More info to come on the bigger story behind this idea shortly, but if you have any questions, please feel free to email firstname.lastname@example.org
Many thanks to Sponsors Echo, Ancestry, Alynd and many other in-kind sponsors for their support of this effort. [disclosures: long time friends with Echo, for who I am producing this event; my wife works at Ancestry.com and Alynd is my new startup we are previewing next Sunday, so it is still just a family affair, though that will change shortly with your help]