This is a great presentation that Jeremiah Owyang gave on his soon to be released research on Online Community Best Practices. It is really very pragmatic and very valuable - I agree with all of it and would only have a few minor additions. The Groundswell work that Charlene Li has started at Forrester will be very helpful for companies looking to engage with online communities successfully. I truly applaud them for a job well done and am glad to see our good friend Jeremiah doing such great work with them.